We are looking for an energetic, well-spoken customer service agent ( EE Position) to join our team and answer questions and requests from our customers. The responsibilities of the customer service agent include addressing inquiries, resolving issues, and providing information on our products and services.

The ideal candidate should be well-spoken with a professional demeanour and strong customer service and computer skills.

Looking for candidates in Johannesburg/ Mpumalanga

The Strategy & Portfolio Lead will work in close collaboration with the Marketing Manager to develop and execute 10bet South Africa’s strategic roadmap across key product and marketing segments. Together, they will drive the brand’s market positioning, customer growth, and product performance by aligning insights, innovation, and commercial priorities. The role is responsible for shaping the product and category strategy, identifying growth opportunities, and ensuring seamless integration between product development, campaign planning, and customer engagement to deliver sustainable business performance in the competitive online betting and gaming environment

We’re looking for a results-driven Online Media Buyer to join our performance marketing team and support the growth of 10bet’s online gambling and sports betting brands. In this role, you’ll be responsible for managing user acquisition campaigns across various digital channels, with a strong focus on mobile app marketing and MMP tracking platforms.

You’ll report directly to the VP of Digital Marketing and work closely with other performance, product, and creative teams to ensure campaigns are executed effectively and optimized for growth.

Role Overview
We are looking for a CRM Specialist to support player engagement and retention across the South African market.
In this role, you will be responsible for designing and delivering CRM initiatives across both Casino and Sports products, with a strong focus on increasing player activity, loyalty, and overall value.
This is a hands-on position requiring both execution and analytical thinking. You will work closely with internal stakeholders to ensure campaigns are delivered effectively and aligned with business goals, while continuously improving performance through data-driven insights.
Key Responsibilities
• Player Segmentation & Analysis Build a strong understanding of player behavior across Casino and Sports. Use data to segment audiences and tailor targeted communications.
• CRM Campaign Execution Plan and launch multi-channel CRM campaigns (email, SMS, push, onsite). Ensure all communications are set up, tested, and delivered accurately.
• Campaign Performance & Reporting Monitor key performance indicators such as open rates, CTR, conversion, and revenue impact. Provide insights and recommendations to improve results.

10bet South Africa is an international online operator looking for a skilled BBBEE/ HR Administrator to join the Johannesburg hub of the business.
This role is focused on BBBEE and transformation with an element of HR.

The ideal candidate will own the BBBEE space from end to end building the infrastructure, aligning with stakeholders to reach targets set by the business for optimal transformation.
The candidate will also need to have a deep understanding of HR metrics, able to manage the day to day operational function of the HR department.

The role will report into the HR Manager with a direct line to the COO.

Head of CRM – Job Description

We are looking for an experienced, commercially driven and strategic Head of CRM to lead the CRM function for the South African market. his role is responsible for defining and executing the overall CRM strategy across all products, ensuring strong customer retention, engagement, and lifetime value. The ideal candidate combines strategic planning, data-driven analysis, and operational leadership to deliver measurable business growth while ensuring smooth execution and continuous optimization of CRM initiatives.

Chief Revenue Officer (CRO) – Online Gaming & Sports Betting – South Africa

Overview

We are looking for a high-impact executive leader to oversee and scale all core commercial and operational areas of a fast-growing online gaming business, including CRM, Sportsbook, Casino, VIP, Marketing, Product, Analytics, Retention, and overall business performance.
This role is designed for a commercially driven operator with deep experience in online gaming who understands how to combine strategy, execution, data, product, and customer experience into sustainable growth and profitability.

A Trade Marketing Manager (or similar Retail Marketer/Market Manager) 10bet South Africa in Johannesburg drives brand visibility and user acquisition through partner relationships. They create in-store campaigns, trade marketing campaigns, manage promotional materials and optimize payment method voucher sales across formal/informal channels. The role requires 5–10 years of experience, strong analytical skills, and travel.

About the role:
We are seeking a highly motivated and organized individual to join our team as an Online Casino Coordinator, who will be responsible for managing casino promotions, game portfolio performance, player engagement, retention initiatives, and supplier relationships while ensuring an exceptional player experience..

Producing clear copy for different advertising channels IE websites, print ads, OOH, Radio, TV activation fliers and press releases as well as CRM. Their duties include researching keywords, producing relevant local written content, and proofreading their work for accuracy and quality which reflects a global brand that has authentically immersed into a local African market.

Responsibilities:

• Writing clear and error-free content for through the line campaigns that reflects the company’s tone of voice and global authenticity with local Africa relevance.
• Meeting with internal stakeholders to understand their objectives.
• Proposing copy concepts in an engaging way for internal stakeholders and carrying out projects once they are approved.
• Interpreting creative direction and technical information and turning them into persuasive copy concepts.
• Collaborating with PR and marketing departments to brainstorm and develop a variety of marketing materials.
• Working with internal stakeholders to edit and modify copy to meet their content expectations.

Requirements:

• Bachelor’s degree or equivalent experience in communication or marketing
• Sports fan or sportsbettor
• Experience producing copy for through the line media channels
• Proven success in producing copy for advertising or marketing campaigns
• Creativity, adaptability and the ability to work collaboratively with a team
• Able to manage different projects at the same time and work well under pressure
• Be a team leader, able to inspire others
• Able to work well with a wide range of people from different parts of the business
• Energetic, enthusiastic and passionate about their projects and creating positive change
• Working knowledge of Microsoft suite of products eg Outlook, Word, Excel
• Line management or supervisory experience
• Minimum 5years experience

VIP Account Manager
RESPONSIBILITIES
 Developing and managing a portfolio of VIP accounts to ensure they do not turn to competition
 Acquire a detailed understanding of VIP customer needs and requirements
 Expand the relationships with existing customers by constantly proposing solutions that meet their queries
 Ensure that portfolio of customers are up to date on product market options and new releases.
 Serve as a liaison between VIP customers and internal departments.
 Resolve any issues or problems faced by customers in a timely manner to maintain trust
 Play an integral part in attracting new customer leads that will turn into long-lasting relationships
 Prepare regular reports of progress and forecasts to internal stakeholders using set key account metrics.
 Upselling bonus packages to customers
 Achieving weekly targets as set by management.
 Ensuring high levels of customer satisfaction for portfolio of VIP customers

Requirements
• Proven industry experience
• Apt knowledge of Sports Betting
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation

We are looking for a highly experienced Senior Performance Marketing Manager to expand our user acquisition efforts across multiple markets and products. This is a hands-on execution role for someone who understands how to build, optimize, and scale profitable acquisition across every major performance marketing channel.
The ideal candidate is obsessed with growth, understands the online gaming industry, and knows how to analyze competitors, identify opportunities, and outperform them through superior execution.

Responsibilities:
• Own key acquisition channels strategy
• Plan, launch, optimize and scale campaigns across:
-Programmatic Display
-DSPs
-Native Advertising
-Retargeting platforms
-Apple Search Ads
-Other emerging acquisition channels
• Manage app acquisition campaigns and optimize toward high-quality first-time depositors and long-term player value.
• Build sophisticated attribution and measurement frameworks using MMPs, analytics platforms, and BI tools.
• Continuously improve CAC, CPA, ROAS, LTV, retention, and overall marketing efficiency.
• Design and execute A/B tests across creatives, landing pages, audiences, bidding strategies, and funnels.
• Work closely with CRM, Product, BI, Design, and Content teams to maximize conversion throughout the player lifecycle.
• Manage relationships with media partners, agencies, and technology vendors.
• Monitor industry trends and identify new growth opportunities before competitors.

Competitive Intelligence:
One of the core responsibilities of this role is competitive analysis and market intelligence.
The successful candidate should be able to:
• Deconstruct competitors
• Understand where competitors acquire traffic.
• Analyze their acquisition funnels, landing pages, creatives, offers, bonuses, app strategies, messaging, and user journeys.
• Identify what is working, why it works, and where opportunities exist.
• Build superior acquisition strategies based on these insights rather than simply copying competitors.
• Continuously monitor competitor activity and recommend actionable improvements.

Requirements:
• 4+ years of hands-on performance marketing experience.
• Experience managing multi-million-dollar annual media budgets.
• Strong experience in online gaming, sportsbook, casino, betting, fintech, or another highly competitive digital industry.
• Proven success scaling customer acquisition profitably.
• Deep understanding of:
-Google Ads
-Meta Ads
-App marketing
-Mobile Measurement Partners (AppsFlyer, Adjust, Singular, etc.)
-Attribution
-Retargeting
-Analytics
-CRO
• Strong analytical skills with the ability to translate data into actionable decisions.
• Advanced Excel/Google Sheets skills; SQL is a significant advantage.
• Experience with GA4, Looker Studio, Tableau, Power BI, or similar BI platforms.
• Comfortable working in fast-paced environments with ambitious growth targets.

We are looking for a highly analytical and performance-driven Google Ads Manager to lead paid search acquisition for 10bet across South Africa, Sweden, Mexico and the UK. This role is responsible for scaling user acquisition profitably while maintaining strict compliance with local regulatory frameworks in each market.

The ideal candidate has deep experience in iGaming or high-value lead generation environments and understands how to manage multi-market campaigns with different regulatory, cultural and competitive dynamics.

Key Responsibilities
• Own and manage Google Ads activity across Search, Performance Max, Display and YouTube.
• Drive profitable customer acquisition with a strong focus on CPA, LTV and payback targets.
• Build, structure and optimize campaigns across multiple regulated markets.
• Localize campaign strategy based on language, competition and consumer behavior in each region.
• Continuously test creatives, landing pages and bidding strategies to improve performance.
• Monitor and optimize conversion tracking, attribution models and data accuracy.
• Collaborate with CRM, SEO, Affiliate and Product teams to align acquisition strategy.
• Ensure full compliance with Google policies and local gambling regulations.
• Analyze competitor activity and identify growth opportunities within each market.
• Report weekly and monthly performance insights to senior leadership.

Required Experience
• 5+ years of hands-on Google Ads experience.
• Proven track record managing high-budget performance accounts.
• Strong experience in regulated industries, ideally iGaming, betting.
• Deep understanding of bidding strategies, Smart Bidding and Performance Max.
• Strong analytical skills and experience working with GA4 and tracking setups.
• Ability to work across multiple markets and adapt strategy accordingly.
• Experience working with conversion value optimization and LTV-based bidding is a strong advantage.
• Strong Excel or data analysis capability.

Preferred Qualifications
• Experience working with South Africa, Sweden, Mexico or UK markets.
• Understanding of gambling compliance frameworks in regulated jurisdictions.
• Experience collaborating with BI and data teams to refine attribution.
• Knowledge of landing page optimization and CRO principles.
• Apple Search Ads experience includes campaign creation, optimization, and performance tracking.

What Success Looks Like
• Consistent growth in first-time depositors within target CPA.
• Improved LTV to CAC ratio across all markets.
• Scalable campaign structures that allow controlled budget expansion.
• Clear documentation and ownership of performance strategy.

Online Media Buyer

About the Role
We’re looking for a results-driven Online Media Buyer with deep hands-on expertise in mobile app marketing, programmatic advertising (DSPs), and performance ad networks. You will join our performance marketing team and play a key role in driving user acquisition for 10bet’s online gambling and sports betting brands.
This is a practitioner role - we’re looking for someone who has genuinely operated these channels day-to-day, not just managed vendors or agencies.

Key Responsibilities
Mobile App Marketing
• Plan, execute, and optimize mobile user acquisition (UA) campaigns across channels including ad networks, native ads, DSPs.
• Manage MMP platforms (AppsFlyer, Adjust) for attribution, deep linking, event tracking, and SKAN/SKAdNetwork compliance.
• Run creative testing cycles (static, video, playable) to maximize install rates and post-install quality.
• Monitor and improve campaign KPIs: CPI, ROAS, D7/D30 LTV, retention rates.
• Hands-on experience configuring app campaigns — not just reviewing reports,but building and optimizing campaigns directly in the platforms.
Programmatic Advertising (DSP)
• Operate DSP platforms (e.g., DV360, The Trade Desk, Zemanta, Smadex, or similar) to run display, video, and native campaigns.
• Build and manage audience segments, deal IDs, PMPs, and real-time bidding strategies.
• Execute retargeting and prospecting campaigns with dynamic creative and audience layering.
• Analyze DSP reporting: win rates, bid landscapes, viewability, and conversion attribution.
• Test and scale new DSP sources with structured experimentation and data-driven evaluation.
Ad Networks
• Manage campaigns on performance ad networks including ExoClick, Traffic Junky, TrafficStars, and similar adult/mainstream traffic sources.
• Negotiate and manage direct placements, CPM/CPC/CPA deals with network account managers.
• Monitor traffic quality: fraud signals, bot traffic, viewability, and geo/device targeting compliance.
• Identify and onboard new network partners to expand reach and diversify acquisition channels.
• Maintain and grow a network of traffic sources with structured testing and scaling playbooks.
General
• Manage daily budgets, bids, pacing, and campaign structure across all channels.
• Collaborate with design, product, and analytics teams to align creatives, funnels, and targeting with growth goals.
• Provide regular performance reports with clear insights and actionable recommendations.
• Stay current on industry developments: privacy changes (iOS, SKAN), ad network updates, and competitor tactics.
Requirements
• 4+ years of hands-on experience as a Media Buyer or UA Manager with a focus on mobile app campaigns.
• Proven, practical experience with DSPs- you have personally built, managed, and optimized programmatic campaigns (not just supervised them).
• Direct experience with ad networks such as ExoClick, Traffic Junky, TrafficStars, or equivalent performance/adult traffic networks.
• Proficiency with MMPs (AppsFlyer, Adjust, or similar) -attribution setup, event configuration, cohort analysis.
• Strong analytical skills: comfortable with data platforms, BI dashboards, Excel/Google Sheets, and performance reporting.
• Track record of managing significant budgets with measurable ROI outcomes.
• Fluent in English, both written and verbal.
• Self-motivated, detail-oriented, and capable of working autonomously in a fast-paced environment.

Preferred Qualifications
• Experience in the online gambling or sports betting industry -a strong advantage.
• Familiarity with iGaming regulatory requirements across multiple markets.
• Experience with additional DSPs or traffic platforms beyond the above.
• Knowledge of creative production pipelines for mobile (video, HTML5 banners, playables).

The VIP Events & Gifting Coordinator will be responsible for researching and coordinating VIP events, guest experiences and gifting initiatives, ensuring all activities are professionally planned, executed and aligned with the brand.
The ideal candidate is highly organized, detail-oriented and proactive, with the ability to manage multiple projects, coordinate internal teams and external suppliers, and deliver a premium VIP experience.

Key Responsibilities:

VIP Events & Guest Experience
• Research, plan and coordinate VIP events, hospitality activations and special occasions.
• Manage event logistics, including invitations, guest lists, RSVPs, venues, catering, décor, branding and entertainment.
• Coordinate VIP guest, travel and access requirements, seating arrangements and event-day logistics.
• Assist with VIP hospitality at sporting and lifestyle events.
• Work closely with the Social-Media and Sponsorships teams to ensure alignment on event objectives and deliverables.

Gifting & Merchandise
• Research, source, order and coordinate the distribution of VIP gifts and branded merchandise.
• Develop gifting concepts and recommendations for different occasions, events and VIP audiences.
• Obtain and compare supplier quotes and ensure gifts meet brand and quality standards.
• Coordinate packaging, personalization and delivery, ensuring gifts reach the correct recipients on time.
• Maintain accurate gifting and merchandise inventory records.

Supplier & Budget Management
• Manage relationships with gifting, event and logistics suppliers.
• Request and compare quotes and coordinate purchase orders and invoices.
• Track event and gifting budgets and ensure costs remain within approved budgets.
• Identify and build relationships with suitable new suppliers where required.

Administration & Reporting
• Maintain accurate guest lists, gifting records, event trackers and checklists.
• Manage timelines, action lists and approvals to ensure all requirements are delivered on time.
• Maintain organized records of quotes, invoices and supplier documentation.
• Prepare post-event reports covering attendance, feedback, costs and key learnings where required.

Key Skills & Experience
• 5-7 years' experience in a similar coordination role.
• Excellent organizational and project coordination skills with strong attention to detail.
• Strong communication, interpersonal and stakeholder management skills.
• Creative, resourceful and solutions-driven approach to events and gifting.
• Strong supplier management skills and good commercial awareness.
• Proficient in Microsoft Office, particularly Excel, PowerPoint and Outlook.
• Experience in sports, entertainment, lifestyle or consumer brands is advantageous.
• Relevant qualification in Marketing, Events or a related field is beneficial.

Personal Attributes
• Highly organized, reliable and proactive.
• Professional and service-oriented, with a strong focus on VIP guest experience.
• Able to manage multiple priorities and deadlines in a fast-paced environment.
• Confident working independently while being a strong team player.
• Positive, creative and solutions focused.
• Flexible and willing to work occasional evenings, weekends and public holidays when required.

CRM Manager Sportsbook

South Africa and Mexico

Key Responsibilities

Customer Segmentation & Insights: Develop a deep understanding of our Sportsbook customer base. Analyze user behavior and segmentations to tailor communications that resonate with each audience.

Campaign Management: Plan, create, and execute Sports CRM campaigns across email, SMS, push notifications, and in-app messaging.

Performance Monitoring & Optimization: Track campaign KPIs including engagement, click-through rates, and conversions. Report on results and provide actionable insights to enhance campaign effectiveness.

Daily Customer Engagement: Monitor Sports player activity daily and provide targeted offers to drive engagement and revenue. Adapt offers based on player profiles, behavior, and seasonal trends.

Cross-functional Collaboration: Liaise with Acquisition, Social Media, Compliance, and other internal teams to ensure alignment and seamless execution of marketing initiatives.

Promotions Execution: Manage Sports promotions end-to-end, from operational setup and content review to quality assurance. Ensure deep understanding of campaign management systems.

A/B Testing: Design and contribute to A/B testing strategies aimed at increasing engagement and optimizing conversion rates.

Automation & Personalization: Assist in the development and optimization of player journeys through automated, trigger-based communication flows.

Internal Communication: Maintain effective communication with all departments to keep stakeholders informed about upcoming campaigns and promotions.

Required Qualifications & Skills

Minimum 4 years of marketing experience, ideally within CRM or retention.

Strong understanding or hands-on experience with CRM tools (experience with Smartico strong plus).

Passion for Sport and understanding key events for South Africa audience.

Excellent organizational skills with the ability to multitask and perform under pressure and deep attention to details.

Strong analytical thinking with a passion for data-driven decision-making.

Previous CRM experience in gaming, gambling, or entertainment is an advantage.

Bachelor’s degree in Marketing, Business, or a related field.

Fluent in English – both written and spoken.

Excellent interpersonal and communication skills; collaborative team player.