VIP Account Manager

VIP Account Manager

RESPONSIBILITIES

Ø  Developing and managing a portfolio of VIP accounts to ensure they do not turn to competition

Ø  Acquire a detailed understanding of VIP customer needs and requirements

Ø  Expand the relationships with existing customers by constantly proposing solutions that meet their queries

Ø  Ensure that portfolio of customers are up to date on product market options and new releases.

Ø  Serve as a liaison between VIP customers and internal departments.

Ø  Resolve any issues or problems faced by customers in a timely manner to maintain trust

Ø  Play an integral part in attracting new customer leads that will turn into long-lasting relationships

Ø  Prepare regular reports of progress and forecasts to internal stakeholders using set key account metrics.

Ø  Upselling bonus packages to customers

Ø  Achieving weekly targets as set by management.

Ø  Ensuring high levels of customer satisfaction for portfolio of VIP customers

·       Proven industry experience

·       Apt knowledge of Sports Betting

·       Experience in sales and providing solutions based on customer needs

·       Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

·       Excellent organizational skills